Customer Support & Shop Policy
PRODUCT INFORMATION AND DELIVERY
All products at "Moonbeamart" are of a digital nature ONLY and are provided in compressed/zipped (.zip) files.
You will NOT receive any physical product.
After we have successfully received your payment, you will be re-directed to a download screen.
Please do not close the window after you make the payment.
Your product information with download link will also be sent to the email address you provided.
This may take up to 24 hours but usually happens within minutes.
Please ensure first you have checked your spam folder.
If you do not receive an email after this time period, please contact us.
PAYMENTS AND PURCHASE OPTION
All payments at are processed through PAYPAL. You need to have a valid Paypal account to make a purchase.
Currently we do not accept Credit Cards or any other payment options.
We do hope to be able to add several other payment options and gateways in the future.
RETURNS AND REFUNDS
Due to the nature (non-tangible digital goods) of our product, it is not possible to “return” the product.
Therefore we DO NOT offer refunds and all sales are final.
If there has been a problem with your order, or you have questions, please contact us and we will get back to you as soon as possible.
It is the customer's responsibility to ensure that the products they plan to buy have not been already bought because no exchange will be given.
We recommend that you keep track of your purchases.
If you have any doubt about a product please check your personal records before purchasing it again.
All products are property of Barnali Bagchi aka Moonbeam1212.
You may not claim intellectual or exclusive ownership to any of our products, modified or unmodified.
Any information or personal detail, e.g. e-mail address, name, address, etc., you provide us will be held with the utmost care.
It will be used solely to identify you as a customer in our store and to ensure proper delivery of products ordered.
Information collected on 'Moonbeamart' is kept strictly confidential and is not shared, sold, reused,
rented, disclosed or loaned under any circumstances.
You will be required to provide your email address and/or name when you 'subscribe' to our Newsletter.
Our general support hours are Sunday to Thursday, 10am to 7pm (GMT+4 timezone), please be aware of possible time differences.
We generally reply to customer queries within 24 hours depending on the complexity of the issue and our workload.
Alternatively, we are also committed to answer any queries outside of these hours within 48 hours.